Role
Product Designer
Tools
Figma, Adobe
BlueEye
BlueEye is a smart home app for real-time security control, video monitoring, automation, and instant alerts—all in one.
Problem
Fragmented controls and unclear feedback make smart home security feel confusing, slow, and hard to trust.
Research Insights
After interviewing BlueEye users and reviewing in-app behavior logs, I identified two recurring pain points that impacted their confidence and daily use:
Disjointed device management: Users had to navigate separate menus to control the alarm, automation, and cameras. Many reported getting lost or forgetting where to perform key actions—like unlocking a door or viewing live footage.
Lack of clear system feedback: When arming or disarming, users often didn’t receive immediate confirmation.
Lives in Cape Town, South Africa
Homeowner and tech-savvy professional
Uses security and automation systems daily
Concerned about safety while working late or traveling
“Peace of mind is knowing my home listens and responds.”
Intuintive
Extrovert
Thinking
Judging
Observant
Introvert
Feeling
Prospecting
Goals:
Easily check and control home security from anywhere
Get instant alerts when zones are triggered or disarmed
Monitor indoor and outdoor cameras in real time
Automate lighting and locks for daily routines and trips
Quickly arm or disarm zones without digging through menus
Wants a clean, reliable interface she can trust
Shares access with family and needs clear user roles
Elena Koch
Retrospective
Designing BlueEye was a chance to simplify smart home security into one intuitive, trustworthy experience.
What worked well:
• Unified alarm, video, and automation into one interface
• Real user feedback shaped core priorities
• Clean UI boosted confidence in critical actions
• Modular design adapted well to mobile and tablet
What could improve:
• Key automations still felt hidden
• Role-based access needed more clarity
• Edge cases weren’t tested early enough
Security isn’t just control—it’s confidence.
