Role

Product Designer

Tools

Figma, Adobe

M Installer

Installer app streamlines setup, guides configuration, and enables remote monitoring for efficient management of cameras, alarms, and sensors.

Problem

Too much programming and system info overloads users, making setup complex and increasing the chance of configuration errors or confusion.

Research Insights


After speaking with 15 installers and reviewing their feedback, I identified two primary challenges that consistently impacted their efficiency and satisfaction:


  • Overwhelming system complexity due to the amount of programming and technical information required during setup.


  • Fragmented workflows that forced installers to switch between multiple tools or interfaces, increasing the risk of errors.

• 32 years old
• Lives in Cape Town, South Africa
• Independent security system installer
• Works on both residential and commercial sites
• 10+ years of field experience

“I want to work with impact”

Intuintive

Extrovert

Thinking

Judging

Observant

Introvert

Feeling

Prospecting

Goals:


• Installs 3–5 systems per week
• Frequently works under tight timeframes and client pressure
• Uses both PC and mobile tools while on site
• Needs fast access to programming and diagnostics without jumping between interfaces

• First discovered the app through a recommendation from a fellow technician
• Prefers function over form but appreciates clean, well-organized design
• Wants a solution that helps him onboard junior techs more easily

David Melcer